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Distance Sales Contract

GENERAL:

"muujizacosmetics.com" DISTANCE SALES AGREEMENT

All users are deemed to have read and accepted this sales agreement when they complete their membership registration.
This sales agreement is a virtual sales contract between muujizacosmetics.com and the customer.

PARTIES

SELLER INFORMATION

Company Name: NOF KOZMETİK İLAÇ VE GIDA SANAYİ TİCARET LİMİTED ŞİRKETİ
Address: Şerifali Mahallesi Bayraktar Bulvarı No:21A ÜMRANİYE/İSTANBUL
Phone: +90 538 327 20 34
E-mail: info@muujizacosmetics.com

BUYER INFORMATION

All users who are members of muujizacosmetics.com or who shop as guests on the muujizacosmetics.com e-commerce website are considered buyers (hereinafter referred to as the "Buyer" or "Customer").

DEFINITIONS

In the implementation and interpretation of this contract, the terms listed below shall have the following meanings:

  • MINISTER: Minister of Customs and Trade

  • MINISTRY: Ministry of Customs and Trade

  • LAW: Consumer Protection Law No. 6502

  • REGULATION: Distance Contracts Regulation (Official Gazette: 27.11.2014/29188)

  • SERVICE: Any consumer transaction other than the provision of goods, performed in exchange for a fee or benefit

  • SELLER: The company offering goods to the consumer within its commercial or professional activities or acting on behalf or account of the seller

  • BUYER: A real or legal person acquiring, using, or benefiting from goods or services for non-commercial or non-professional purposes

  • WEBSITE: The online platform owned by the Seller

  • ORDERING PARTY: A real or legal person requesting goods or services through the Seller’s website

  • PARTIES: The Seller and the Buyer

  • CONTRACT: This agreement concluded between the Seller and the Buyer

  • GOODS: Tangible movable property subject to shopping and intangible assets such as software, sound, images, and other electronic content prepared for use in a digital environment

PRODUCT INFORMATION

This contract regulates the rights and obligations of the parties concerning the sale and delivery of the product ordered electronically by the Buyer from the Seller’s website, in accordance with the provisions of Consumer Protection Law No. 6502 and Distance Contracts Regulation.

The listed prices on the website are the final sales prices. The advertised prices and commitments remain valid until updated or changed. If a specific campaign period is announced, the advertised prices will remain valid until the campaign period ends.

Shipping costs will be borne by the Buyer.

GENERAL TERMS

  • The Buyer declares that they have read and understood all preliminary information about the product’s key features, sales price, payment terms, and delivery details and has provided their electronic confirmation.

  • The product shall be delivered within the legal maximum period of 30 days from the order date, depending on the Buyer’s location and as stated in the preliminary information.

  • If the product is to be delivered to a third party or an entity specified by the Buyer, the Seller shall not be held responsible for the recipient’s refusal to accept the delivery.

  • The Seller is responsible for ensuring that the product is delivered in an intact and complete manner, in accordance with the specifications listed in the order, and, if applicable, with warranty certificates and user manuals.

  • For the product to be delivered, this contract must be electronically confirmed, and the payment must be processed in the Buyer’s preferred payment method. If the payment is not completed or is canceled in bank records, the Seller is deemed to be released from its obligation to deliver the product.

  • If the Buyer’s credit card is used fraudulently by unauthorized persons after delivery and the relevant bank or financial institution does not pay the Seller, the Buyer must return the delivered product within 3 business days at their own cost.

  • In the event of force majeure (such as severe weather conditions, transportation disruptions, or other extraordinary circumstances), the Seller must inform the Buyer. The Buyer may then choose to cancel the order, request a replacement product, or delay delivery until the situation improves. If the Buyer cancels the order, the Seller must initiate a refund within 7 days. However, the Seller is not responsible for delays caused by the bank.

  • If the delivered product is defective or damaged, the Buyer must notify the Seller within 3 days, and the product will be replaced or repaired. The shipping cost in such cases will be covered by the Seller.

RIGHT OF WITHDRAWAL

  • The Buyer has the right to withdraw from the contract within 14 days from the date of delivery without any legal or penal liability and without providing any reason.

  • If the contract pertains to services, the 14-day withdrawal period starts from the signing date. However, if the Buyer has already consented to the commencement of the service within the withdrawal period, they cannot exercise their withdrawal right.

  • The Buyer must notify the Seller in writing (via registered mail, fax, or email) within 14 days to exercise the right of withdrawal.

Conditions for Exercising the Right of Withdrawal

The product must be returned with:

  1. The original invoice (if issued to a company, an official return invoice must be provided).

  2. A completed return form.

  3. The product in its original box/packaging, along with any accessories, completely and undamaged.

  • The Seller must refund the total amount to the Buyer within 10 days of receiving the withdrawal notice. The return of the product must be completed within 20 days.

  • If the product is damaged due to the Buyer’s fault, the Buyer will compensate for the depreciation accordingly.

PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL

The Buyer cannot exercise the right of withdrawal for the following products:

  • Items prepared upon the Buyer's special request or personal preferences

  • Hygiene-sensitive products, such as:

    • Underwear

    • Swimwear (bikini and swimsuit bottoms)

    • Cosmetic and personal care products

    • Single-use products

  • Products that may deteriorate quickly or expire soon

  • Products that are not suitable for return due to health and hygiene reasons, if their packaging has been opened after delivery

  • Digital goods, instant software downloads, or intangible products such as e-books, audio/video files, and software licenses

  • Periodicals such as newspapers and magazines

  • Services that have already begun with explicit consumer approval before the withdrawal period ends

For cosmetics, personal care products, books, DVDs, CDs, and stationery (toner, cartridges, ribbons, etc.) to be returned, their packaging must be unopened, untested, undamaged, and unused.

DEFAULT AND LEGAL CONSEQUENCES

If the Buyer fails to pay with their credit card, they agree to pay interest and take responsibility for the obligations set by their agreement with the issuing bank.

The relevant bank may take legal action against the Buyer, claim incurred costs and attorney fees, and, in case of default, the Buyer will be liable for all damages incurred by the Seller.

INVOICE INFORMATION

  • Name/Surname/Company Name:

  • Address:

  • Phone/Fax:

  • Email/Username:

  • Invoice Delivery: The invoice will be delivered along with the order.

GOVERNING LAW & JURISDICTION

In disputes, the Consumer Arbitration Boards or Consumer Courts at the Seller's location have jurisdiction within the value limits announced by the Ministry of Industry and Trade.

ENFORCEMENT

By confirming this agreement electronically, the Buyer accepts all terms and conditions.

SELLER:
BUYER:
DATE:

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